National Bank of Ethiopia
Financial Consumer Protection and Education
Empowering Financial Decisions
Our Key Areas of Focus
Consumer Protection
Dedicated to safeguarding consumer rights and ensuring fair practices.
Complaint Resolution
Efficient handling of grievances to ensure your voice is heard.
Educational Outreach
Promoting financial literacy through continuous learning and resources.
Frequently Asked Questions
Start by contacting your financial institution. If unresolved, you can escalate it to our directorate.
It encompasses laws and practices to ensure fair treatment and informed decisions by consumers.
The Financial Consumer Protection and Education Directorate oversees and enforces protection policies.
Visit our Financial Education section for detailed resources and guidance.
Yes, we offer various programs to enhance your financial understanding and skills.