National Bank of Ethiopia

Financial Consumer Protection and Education

Empowering Financial Decisions

Our Key Areas of Focus

Consumer Protection

Dedicated to safeguarding consumer rights and ensuring fair practices.

Complaint Resolution

Efficient handling of grievances to ensure your voice is heard.

Educational Outreach

Promoting financial literacy through continuous learning and resources.


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Frequently Asked Questions

Start by contacting your financial institution. If unresolved, you can escalate it to our directorate.

It encompasses laws and practices to ensure fair treatment and informed decisions by consumers.

The Financial Consumer Protection and Education Directorate oversees and enforces protection policies.

Visit our Financial Education section for detailed resources and guidance.

Yes, we offer various programs to enhance your financial understanding and skills.