The Financial Consumer Protection and Education Directorate (FCPED) at the National Bank of Ethiopia (NBE) is a cornerstone of Ethiopia’s commitment to fostering a safe, transparent, and fair financial ecosystem. As a regulator, FCPED is entrusted with safeguarding the rights and interests of financial consumers, promoting ethical market conduct, and enhancing financial literacy nationwide.

Our mission is to empower individuals, households, and businesses—particularly the most vulnerable groups—by ensuring they are treated fairly, informed of their rights, and protected from unethical practices. Through comprehensive regulations, public awareness campaigns, and education initiatives, we enable financial consumers to confidently navigate the financial system and make informed decisions about financial products and services.

FCPED serves as an advocate for financial fairness by addressing risks such as fraud, misleading practices, and data misuse. We also provide clear avenues for filing complaints, ensuring a structured and transparent resolution process.

At FCPED, we recognize that financial literacy is a key pillar of economic inclusion and stability. Through resources like the National Financial Education Strategy and targeted educational programs, we aim to build a society equipped to thrive in an evolving financial landscape.

Together, we are building trust, promoting inclusivity, and driving sustainable growth in Ethiopia’s financial sector. Visit us at nbe.gov.et/fcpe to learn more about your rights, responsibilities, and the resources available to you.